Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Delivery
“In-Store” items can be delivered on the same day or next day depending on the time of order while “Pre-Order” items take 9 – 16 days.
Create your account here. You will earn points on every purchase which can later be redeemed.
You can change your address here.
While your order is being packed and processed, you’ll see ‘Processing’ in your Order History. Once your order has been shipped and cleared, you’ll see ‘Ready for Collection’.
No, you will not be charged extra for pre-order items. The prices stated are FINAL.
Yes, we do. In most cases, we will use Modern Coast, Fargo Courier or G4S to deliver orders outside Nairobi County.
In most cases, yes. However, in the event that an item from your order is delayed, our team will let you know beforehand.
If you need to swap an item
Returns and Exchanges
Our refund and returns policy lasts 3 days from the day you receive your order. If 3 days have passed, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it: unwashed with the original packaging and tags.
For more information, have a look at the full Returns & Exchanges policy here.
In the unfortunate event that your order is mixed up, contact us immediately so that we can exchange it.
Our agent will guide you through the return process.
If you entered an incorrect delivery address, please contact our customer support team as soon as possible. We’ll do our best to update the address.
Changes to your order, such as size or color, can only be made if the order has not yet been processed. Please contact our customer support team immediately to request modifications.
Yes, you can place an order for a sold-out item, with an estimated lead time of approximately 2 weeks.
